Privacy Policy

1. INFORMATION WE COLLECT

We collect information in the following categories:

1.1. Personal Information You Provide

• Registration Data: Name, email address, account password, phone number (optional).
• Profile Data: Demographic details such as age, gender, country, language preferences, wellness goals, and responses to onboarding questionnaires.
• Payment Information: Billing address, payment method details (processed securely via third-party payment processors).
• Support Requests: Information you send via customer support, feedback forms, or surveys.

1.2. Automatically Collected Information

• Device Information: Device type, operating system, model, unique device identifiers.
• Usage Data: App activity, interactions with features, time spent in sessions, progress tracking, crash logs.
• Log Data: IP address, browser type (if using web), access times, and referring pages.

1.3. Cookies & Tracking Technologies

If you access our Services via web or hybrid apps, we use cookies, pixel tags, and similar tools to:

• Remember your preferences
• Measure analytics and performance
• Deliver personalized content

You can disable cookies via your browser settings, though some features may not work as intended.

2. HOW WE USE YOUR INFORMATION

We process your information for the following purposes:

• To Provide Services: Deliver hypnotherapy sessions, track progress, and personalize programs.
• Account Management: Manage registrations, authenticate logins, and provide customer support.
• Service Improvement: Analyze usage trends and improve the App's performance and content.
• Payments & Billing: Process purchases, subscriptions, and refunds.
• Marketing & Communication: Send service updates, promotions (with your consent where required).
• Legal Compliance: Fulfill obligations under applicable laws and respond to legal requests.

3. LEGAL BASES FOR PROCESSING (GDPR)

If you are located in the European Economic Area (EEA), we rely on the following legal bases:

• Performance of Contract: Providing services you have requested.
• Consent: For marketing emails, tracking, and analytics.
• Legitimate Interests: Improving services, preventing fraud.
• Legal Obligations: Compliance with applicable laws.

4. HOW WE SHARE YOUR INFORMATION

We may share your data with:

• Service Providers: Hosting, analytics, customer support, marketing, payment processing.
• Professional Advisors: Legal, accounting, compliance consultants.
• Business Transfers: In case of a merger, acquisition, or sale of assets.
• Law Enforcement: When required by law or to protect rights, safety, or property.

We never sell your personal data to third parties.

5. INTERNATIONAL DATA TRANSFERS

We operate globally. If we transfer your data outside your country, we use:

• Standard Contractual Clauses approved by the European Commission
• Other appropriate safeguards as required by applicable law

6. DATA RETENTION

We retain your information only for as long as necessary:

• Active accounts: Until you delete your account or request deletion
• Transaction records: For legally required retention periods
• Backups: For a limited time before secure deletion

7. YOUR RIGHTS

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate data
• Delete your data ("Right to be Forgotten")
• Restrict or object to processing
• Receive your data in a portable format
• Withdraw consent at any time

To exercise these rights, email us at info@resethypnosis.com.

8. SECURITY MEASURES

We implement technical, administrative, and physical safeguards to protect your information, including encryption, secure servers, and restricted access. However, no system is 100% secure.

9. CHILDREN'S PRIVACY

Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, contact us for deletion.

10. THIRD-PARTY LINKS & SERVICES

The App may link to external sites or use third-party integrations. This Privacy Policy does not cover third-party practices. We encourage you to review their policies.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted in the App and, where appropriate, notified via email. Continued use of the Services after changes indicates acceptance of the revised Policy.

12. CONTACT US